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  1. Bookings are subject to availability, customer location and at our discretion. Please call the telephone number  specified on the discount voucher or refer to the Thyme To Dine website  contact details page to make your  reservation.

  2. Purchase of a voucher / Discount Offer is not a guarantee of a Booking.

  3. Vouchers / Discount Offers can be used as part payment for future bookings and services provided by Thyme T   To Dine. Purchases made with vouchers / discount offers are not refundable in cash.

  4. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.

  5. Vouchers / Discount Offers must be presented by the bearer at the point of booking with Thyme To Dine.  

  6. Vouchers purchased for experiences or deals can be exchanged for the experience or deal detailed on the      voucher / gratuities are not included in the price of the voucher / discount offer experience.

  7.  All vouchers / Discount Offers can only be redeemed with Thyme To Dine.

​  8. All postage of vouchers is to UK addresses only.

  9. All vouchers are valid for the duration as detailed on the Voucher / Discount Offer. Vouchers not used within  this time will be forfeited with no entitlement to refund or exchange.

 10. All vouchers / discount offers will only be valid if notified at the time of booking.

 11. Vouchers for experience days are only valid with a booking and no admittance shall be permitted for persons  without a booking.

 12. Vouchers can only be used for a single transaction, unless detailed differently on the voucher or Discount  Offer; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.

 13. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where  vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon  receipt of payment in full.

 14. For queries relating to the voucher / Discount Offers or bookings please contact Thyme To Dine.

 15. The company reserves the right to amend these terms and conditions without prior notice.

 16. For the avoidance of doubt, the term ‘voucher’ or 'Discount Offer' as used in these terms and conditions refers only to vouchers purchased directly from Thyme To Dine or Discount Offers provided by Thyme To Dine website (


Should you be unhappy with your purchased vouchers, please return them to us within seven days of receipt and we will provide a full refund.

To request a refund, please contact us via the website or contact details in the website.

The refund would be made to the card or method used for payment and for the full amount stated, including the postage and packaging.


Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of It's Thyme To Dine; whilst every attempt will be to rearrange a mutually beneficial date, guests may be charged a cancellation fee. Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience or deal vouchers cancelled by customers less than 4 weeks before a booked experience or deal, shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavor to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at The Oliver Twist Country Inn in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are no rebooked or exchanges for goods and service shall be forfeited.

Website Terms Of Use

Introduction and acceptance

These terms of use apply to our current site and all future websites and by accessing any one of our websites you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our sites.

We recommend that you print a copy of these terms for future reference.

Version 1.0
last modified 31/07/2023

Who are we?

We are It’s thyme to Dine Ltd. We currently operate website ‘’ Planned future sites will be covered by these same Terms of Use.  

All references to “we” “our” “us” or “company” within these terms of use are deemed to refer to It’s thyme to Dine Ltd. Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR. Company Number: 14040460.

User eligibility

As a condition of your use of our website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these terms. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these terms. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of any of this website.


We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

We may also update and change the content of our website from time to time, and in our absolute discretion, to reflect changes to our products and services, our users' needs and our business priorities, amongst other things.

Availability of our site

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons without notice.

Information on our site

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice where appropriate before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date. The website may contain technical inaccuracies, and typographical and other errors.

We have the right to change the prices for our services or goods featured or mentioned on our website at any time without prior notice. If a price is obviously incorrect, we will not be bound by it. You must ensure you check all details of the chosen service or product holiday (including the price) with us at the time of booking.

Use of content

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our website for your personal or non-commercial use and you may draw the attention of others to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our website for commercial purposes, without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources, and we do not accept any liability whatsoever or howsoever arising in relation to any such websites or resources.

Third party content

This website may include information and materials uploaded or provided by third parties. This information and these materials have not been verified or approved by us. The views expressed by other users or third parties on our website do not represent our views or values.

Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on our website or as to the nature, standard, suitability or otherwise of any products or services offered by us or on our behalf. Except as set out above, we shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with our website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained on our website or any inability to access or use them (or delay in doing so).

If any exclusions or limitations contained in these terms are found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose, that exclusion or limitation, or the part in question, shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

How we may use your personal information

We will only use your personal information as set out in our privacy statement.

Which country's laws apply?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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